Frequently Asked Questions

Find answers to common questions by choosing a category

Most Common Questions

  • With other custom photo books, it can take 10-15 hours to sift through all the photos on your phone and turn them into a finished book. You struggle to remember those cute details or on which date important milestones happened, but all you end up with is a blank thought bubble above your head and nothing to write in your book.

    Instead, the Story Snap Books App reminds you to answer some basic prompts and upload photos of your memories as they happen, so you can create a finished photo book in just 5 minutes per week. That's why Story Snap is the easiest app to make a photo book on your phone or desktop.

  • One Story Snap photo book costs $29.99. You can add up to 416 pages for $0.55 cents per page. And there's no annoying subscription dragging you down. Plus, shipping within the US is free (international shipping is a flat rate of $10).

  • With its sturdy layflat hardcover binding and archival quality semi-gloss photo pages, your photo book is a keepsake that will preserve your memories for a lifetime.

  • Story Snap stores all of your videos securely in the Amazon cloud, so you'll be able to use the unique QR codes in your book to reminisce anytime you want.

  • The app will give an error notification for any picture less than 1200 x 1200 pixels. Most photos taken on newer smartphones will be high enough quality to print beautifully.

    Never upload photos saved from social media or downsized in the email process if possible. Also, double-check that photos saved to the iCloud or Google Drive are completely downloaded to your mobile device before uploading them to StorySnap.

Uploading Content

  • Yes! StorySnap allows you to create multiple books, safeguarding your previous creations on a digital bookshelf and keeping your current books in drafts.

  • Using our collage feature, you can add up to 5 photos per photo page in a variety of orientations.

  • Yes! We have engineered a video editor within our app so you can combine multiple videos into one. You can also choose which thumbnail you would like to feature in the printed book.

  • Yes! If you find it easier to create your book from your computer, you can do so on our desktop app here.

  • Currently Story Snap stores video in HD 1920x1080 for high-quality playback.

Ordering

  • You can only order your photo book from within the Story Snap app. Select your book and tap "Buy Now" (marked with a shopping cart icon). You can find the button on the bottom right of the photo slider.

  • Yes! Purchase a gift card here.

  • A damaged or defective book is almost as rare as spotting a three-horned rhino in the produce aisle. If it does happen though, please send us a message within one week of receiving your book, so we can send a replacement right away. (Be sure to ping us if you spot that rhino too.)

    Because all of our photo books are 100% customized and unique to you, we cannot issue a refund for design errors like typos, low resolution of your original photos, or layout errors. However, the app will alert you of any low-quality photo issues. Just be sure to replace those images before ordering your book.

    You should also be aware that there may be color differences between your home computer and our printing system.

  • Definitely! Within the app, click on your finished book in "My Books," and tap "Buy Now." You can then process a new order and send it to whomever you like.

Shipping

  • After a 1-3 day processing period as we print and carefully package your memories, we will ship your book using USPS Media Mail or FedEx 2-Day shipping. Within the US, you should receive your package approximately 2-3 days after it has shipped.

  • Yes! Once your order ships, you will receive an email with a tracking number.

  • Story Snap books are rarely damaged during shipment. If it does happen, reach out to our customer service team within 1 week of receiving the damaged order so we can send you a replacement right away! We will need a photo of the shipping box and damaged book.

  • Yes! International shipping is a flat rate fee of $10.